IT Service Management
Date Published
2018
Category
Information Security
Description
ISO/IEC 20000 is an international standard for IT service management (ITSM). It specifies the requirements for establishing, implementing, maintaining, and continually improving a service management system (SMS).
Overview
ISO 20000 is designed for organizations aiming to simplify and centralize IT service management. It supports the implementation of best practices for IT services, reducing manual effort and ensuring consistent service quality.
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